Refunds & Cancellations
The short version. Cancel your membership any time and you keep it until the end of the period you paid for. We don't refund partly used months. Digital items are delivered instantly and are final, but if something you bought didn't work, or you were charged by mistake, email support@campfireclub.lol and we'll make it right.
What we sell
| Product | How it's billed |
|---|---|
| Membership | Subscription, charged monthly until cancelled. Unlocks member features, and lets approved creators host their own space. |
| Grant membership | Invite-only subscription, charged yearly until cancelled. |
| Add-on plans (such as Venue) | Subscription for approved creators, charged monthly on top of a Membership until cancelled. |
| Coin packs | One-time purchase of Campfire Coins. |
| Wearables and other items | One-time purchase, paid by card or with coins. |
Current prices are shown in the Shop and at checkout before you pay. All prices are in U.S. dollars.
Cancelling a subscription
- How: open the Shop in Campfire, choose Manage subscription under your membership, then Cancel. You can also email support@campfireclub.lol from the address on your account and we'll cancel it for you.
- When it takes effect: at the end of your current billing period. You keep full access until then and won't be charged again.
- Add-ons: cancelling your Membership also ends any add-on plan, such as Venue, at the same time.
- Hosting a space: once your Membership ends, your campfire, room or venue can no longer be lit. Your settings and layout are kept, so you can pick up where you left off if you subscribe again.
- Deleting your account cancels every subscription immediately rather than at the end of the period.
Subscription refunds
Subscription payments, including renewals, are not refunded for unused time or partial billing periods, and we don't give credits for months you didn't use. Cancelling stops future charges.
We will refund a subscription payment when:
- you were charged after you cancelled, or charged twice for the same period;
- a technical problem on our side kept you from using what you paid for and we couldn't fix it in reasonable time;
- we end your account without cause, or shut Campfire down (we refund the unused part of the period); or
- the law where you live requires it.
Anything else is at our discretion. If something feels unfair, ask; we're reasonable.
Coins, wearables and other one-time purchases
Coins and items are digital goods added to your account the moment your payment goes through. By completing the purchase, you ask us to deliver them immediately and you acknowledge that, once delivered, the purchase is final and isn't refundable, except where the law says otherwise.
We will refund a one-time purchase if it never arrived in your account, didn't work as described and we couldn't fix it, or you were charged in error. When a purchase is refunded, what it bought is removed from your account. Coins are removed even if some were already spent, and your balance can go down to zero.
Items bought with coins rather than money aren't refundable for cash, since coins have no cash value.
Failed payments
If a renewal payment fails, Stripe retries it over the next few days and emails you. Your access continues during that time. You can update your card under Manage subscription. If the payment still can't be collected, the subscription ends.
How to request a refund
Email support@campfireclub.lol within 30 days of the charge, from the email on your Campfire account. Include your Campfire username, what you bought, the date, and what went wrong. We aim to reply within 3 business days. Approved refunds go back to your original payment method, and usually show up within 5–10 business days depending on your bank.
Please contact us before disputing a charge with your bank. We can almost always fix it faster. A chargeback reverses the purchase the same way a refund does. If chargebacks are made in bad faith, we may suspend the account.
Contact
Campfire, operated by Jared DeFriese
Email: support@campfireclub.lol
Website: campfireclub.lol
This policy is part of our Terms of Service.